Back to Knowledge Base

From time to time, you might need help with something in your program from one of our Customer Success agents. To troubleshoot more complicated problems, they made need to access your Crypto by TradeSmith account.

You must grant Customer Success agents access to your account.

  1. Click your name in the upper right corner of your program.
  2. Next, click Settings.
  3. Then, click Support.

Settings - SupportSimply click the drop-down box, and select a timeframe from the available options. Note that countdown starts as soon as you click Save. So… if you select 1 Day and the time is 1PM, an agent would only have access to your account until tomorrow at 1PM.