How do I know when my account will renew/expire?
In general, Crypto by TradeSmith subscriptions are annual. However, trial periods may be shorter. You can review your renewal date by logging into your Crypto by TradeSmith account and taking the following steps:
- Click your name, and click “Settings.”
- Then click Subscription.
Crypto by TradeSmith will notify you by email one month before your subscription expires to remind you of your upcoming renewal.
If you have any questions concerning your account, please feel free to contact the Crypto by TradeSmith Support Team by calling (866) 385-2076, Monday – Friday from 9:00am – 5:00pm Eastern.
How can I renew my account if my auto renewal payment failed?
If your payment fails when you are billed for your renewal, you can contact our Crypto by TradeSmith Support Team at (866) 385-2076. A renewal payment will be taken, and your billing and credit card information updated at that time.